Refund and Returns Policy

Overview

Our policy lasts for 3 days from the date of purchase. If 3 days have gone by since your purchase, you shall not be offered a refund or an exchange.

In order to be eligible for a return, the product must be unused and should be in the same condition that you received it. It must also be in the original packaging.

A refund is applicable only for the following reasons specified:


  • Complete shipment arrives broken or damaged
  • Product does not match with the key features in online description
  • Product is sent in the wrong style or quantity
  • Partial shipment arrives damaged or broken

Any hidden penalty fees, surcharges or return shipping fees will not be charged.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain instances where only partial refunds are granted. Contact us for further information.
Change of mind is not allowed under any circumstances.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds

If you haven’t received a refund yet, recheck your bank account. Thereafter contact your credit card issuer or bank; it may take some time for your refund to be officially reflected due to the processing time. If still not refunded, please contact us on (+94) 776913303 or info@ymax.lk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


Exchanges

Exchanges may be possible if the product is still in its original condition, packaging and tags are still intact. We only replace items if they are defective or damaged. If you have any queries on a possible exchange or you require an exchange, please contact us at (+94) 776913303 or info@ymax.lk



Shipping returns

To return your product you can call +94776913303 and get the details

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at info@ymax.lk for questions related to refunds and returns.